Refund policy
Return and Refund Policy
Eligibility
- Items must be returned within 15 days of the delivery date
- Items must be in unworn, unwashed condition with all original packaging and tags attached
- No visible signs of wear, scratches, or plating damage
- Original receipt or order number required , Email confirmation of Delivery Date is required
Non-Returnable Items
- Gift cards
- Customized or engraved pieces
- Items worn, cleaned, or exposed to water, sweat, or chemicals
- Items with visible plating wear or scratches
- Final sale items (clearly marked at checkout)
- Damaged items due to mishandling or neglect after receipt
Why We Have These Requirements
Our 18K gold plating is delicate and susceptible to wear from daily use. Once a piece has been worn or exposed to moisture, the integrity of the plating cannot be guaranteed for resale. This protects our quality standards to be offered again for sale.
How to Return an Item
- Contact Us: Email narhar.store@gmail.com with your order number, deliver confirmation email, and reason for return
2. Get Approval: We'll review your return request (typically within 72 hours)
3. You will have to pay for shipping yourself first, if the items is returned in good condition which means we call resell it, we will add the shipping amount to your total refund. Once approved, we will ask you to send us the receipt of shipping paid.
4. Ship Your Item:
- Place item in original packaging if possible
- Include your order number on a note inside the box
- Use the prepaid label to return to the address provided via email. - Inspection: Upon receipt, we inspect the item for wear, plating damage, and condition
- Refund Approval: We'll email you confirmation of approval or denial within 5 business days
Refunds
Refund Amounts
- Full refund (including shipping): Approved returns in unworn condition
- Partial refund (70% of purchase price + shipping): Items showing minor signs of wear or plating wear.
- No refund: Items that have been worn, cleaned, or show significant plating damage
Refund Processing Timeline
- Refunds are issued 5-10 business days after we receive and approve your return
- Refund issued to original payment method
- Credit card refunds may take an additional 1-3 business days to appear in your account
Return Shipping
- Upfront Shipping Cost will be paid by the customer
- Once eligible for Full refund and Partial Refund, shipping paid to return the item will be refunded
Non-Refundable Shipping
- Original shipping charges are non-refundable
- We absorb return shipping costs as part of our service
Care Instructions & Wear Prevention
To help your jewelry last longer and remain eligible for returns:
- Remove before water exposure: Shower, swimming, washing hands
- Avoid chemicals: Perfume, lotion, hairspray, makeup accelerate plating wear, Or wear it after using all these items
- Store properly: Keep in a cool, dry place away from humidity , wash in cold plain water, dry it, store it
- Limit sweat exposure: Remove during workouts or heat exposure
- Don't clean aggressively: Use soft, dry cloth only; avoid jewelry cleaners, we provide it with the jewelry
Items showing wear from normal wear and tear after 15 days are outside our return window and should be cared for as permanent pieces. This should not happen for first 6 months if " Care Instructions & Wear Prevention " suggestions are follwed.
Defective or Damaged Items
If your jewelry arrives damaged or defective, we'll make it right:
Report within 7 days of receipt:
- Email photos showing the damage to narhar.store@gmail.com
- Include your order number and a brief description
We will:
- Replace the item and ship at no cost, you will have to ship the original item back to us first.
- Once received, after inspection, we will give you option to send you the same item again , or option to refund the money including the return shipping cost you have paid
- Issue a full refund including original shipping if you prefer not to exchange
What We Cover as Defects
- Plating damage from manufacturing defect (not wear)
- Broken clasps, clasps, or findings due to manufacturing
- Bent or misshapen items due to defect (not damage in transit)
- Loose stones or settings from manufacturing
What We Don't Cover
- Normal wear from use after 15 days
- Water damage or oxidation
- Plating wear from contact with moisture, sweat, or chemicals
- Damage from improper storage or care
International Returns
- International customers are responsible for return shipping costs
- We recommend using a trackable, insured shipping service
- Return address provided upon return approval
- Customs duties and import taxes are non-refundable
- Refunds processed in USD/CAD; currency conversion fees may apply
Special Circumstances
Holiday Returns
- Items purchased November 15 – December 24 may be returned until January 31
- Same condition requirements apply
- Free return shipping available through January 31
Damaged in Transit
If your item arrives damaged:
1. Don't wear or expose to water
2. Email photos within 7 days with your order number
3. We'll send a replacement at no cost or issue a full refund
Policy on Resale or Reselling
Items returned in our 15-day window may be cleaned and resold as "like-new" or "gently used" inventory. By purchasing from us, you agree that we may resell approved returns.
Contact Us
Email: narhar.store@gmail.com
Response time: Within 48 hours (Monday-Friday)
Policy Updates
We may update this policy at any time. The current policy is displayed on our website. Your purchase is governed by the policy in effect at the time of purchase.